FAQs

Frequently Asked Questions (FAQ)

When will my order ship?

All jersey orders are processed within 1–3 business days (Monday–Friday). You will receive a shipping confirmation email with a tracking number as soon as your package is dispatched.
Do you ship internationally?

Yes! We offer Free Worldwide Shipping to over 200 countries. Whether you are in the U.S., Europe, or Asia, we’ll get your gear to you at no extra cost.
How much does shipping cost?

Shipping is 100% FREE for all orders, regardless of the order value or destination. The price you see on the product page is the final price you pay.
How can I track my order?

You can track your order using the link provided in your shipping confirmation email. For real-time updates, visit our [Track Your Order] page.
Which carriers do you use?

We partner with global logistics leaders including USPS, FedEx, DHL, and UPS, as well as premium local postal services to ensure secure and efficient delivery.

What is your return policy?

We want you to love your jersey! We offer a 30-day worry-free return window from the date of delivery. Items must be in their original, unworn condition with tags attached.
Who pays for return shipping?

At FISTALA INC, we offer Free Returns. If you are not satisfied or the size doesn't fit, we will provide a pre-paid return label (or reimburse shipping costs) so you don't have to pay a cent.
How do I start a return or exchange?

Simply email info@fistala.com with your order number. Our team will provide you with a Return Merchandise Authorization (RMA) and a shipping label within 24 hours.
Where do I send my return?

All authorized returns are processed at our U.S. headquarters:

FISTALA INC, 705 North 24th St, Paducah, KY 42001, USA.
When will I receive my refund?

Once we receive your return, we will issue a full refund back to your original payment method within 5–10 business days.

How do I know which size to buy?

Jersey sizes can vary by team and style. Please refer to our Size Guide on the product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are the jerseys high quality?

Absolutely. We source jerseys made with premium, breathable, and moisture-wicking fabrics, featuring high-quality embroidery or heat-pressed details to ensure they last for many match days to come.

What if I receive the wrong jersey or a damaged item?

We sincerely apologize. Please contact us at info@fistala.com within 48 hours of delivery with photos of the issue. We will prioritize a free replacement or a full refund immediately.

How do I contact customer service?
- Email: info@fistala.com
- Phone: +1 (270) 708-7095
- Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)