Shipping policy

Shipping Policy

At FISTALA INC, our goal is to deliver your favorite jerseys to your doorstep as quickly and efficiently as possible, no matter where you are in the world. We offer Free Worldwide Shipping on every single order, with no minimum purchase required.

1. Order Processing & Handling

  • Handling Time: All orders are typically processed and prepared for shipment within 1–3 business days (Monday–Friday).

  • Order Cut-off Time: 5:00 PM (Central Time). Orders placed after this time, or on weekends/holidays, will begin processing on the following business day.

  • Tracking: Once your jersey is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.

2. Worldwide Shipping Rates & Estimated Times

We are proud to offer 100% Free Standard Shipping to over 200 countries. Our estimated delivery times (including handling time) are as follows:

Destination Shipping Cost Estimated Delivery Time
United States FREE 7–12 Business Days
Europe & UK FREE 10–15 Business Days
Canada & Australia FREE 10–15 Business Days
Asia & Rest of World FREE 12–20 Business Days

Note: Delivery times are estimates and may vary due to carrier delays, holiday seasons, or customs processing in your country.

3. Global Delivery Partners

To ensure your jerseys arrive safely, we partner with reliable international and domestic carriers, including USPS, FedEx, DHL, UPS, and local premium postal services. We utilize specialized logistics routes to ensure secure handling and efficient customs clearance.

4. Customs, Duties & Taxes

  • Pricing: Our product prices are all-inclusive of shipping costs.

  • Import Fees: While we strive to minimize any additional costs, please note that for some international destinations, the recipient may be responsible for local import duties or customs taxes as determined by the destination country's regulations.

5. Shipping Address & Delivery Issues

  • Accuracy: Customers are responsible for providing a complete and accurate shipping address. Please ensure your apartment number, suite, or unit info is included.

  • Address Corrections: If you notice an error, contact us at info@fistala.com within 12 hours of placing your order. Once an order is processed, the destination cannot be modified.

  • Missing Packages: If your tracking shows "Delivered" but you cannot locate your package, please contact your local post office or carrier first. If the issue is not resolved, reach out to us within 48 hours.

6. Order Cancellations

Orders can only be cancelled before they enter the fulfillment stage. If your order has already been dispatched, please follow our Return & Refund Policy for a free return once the package arrives.

Contact Information

For any questions regarding your shipment, our global support team is here to help:

  • Company Name: FISTALA INC

  • Email: info@fistala.com

  • Service Hotline: +1 (270) 708-7095

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)