Privacy policy

Privacy Policy

This Privacy Policy describes how FISTALA INC (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from fistala.com (the “Site”). We are committed to protecting the privacy of our sports fans and ensuring a secure shopping environment.

1. Personal Information We Collect

To fulfill your jersey orders and improve your experience, we collect the following:

  • Information Provided Directly: When you make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

  • Payment Information: Payments are processed through secure, third-party gateways (such as Shopify Payments, PayPal, or Stripe). FISTALA INC does not store your full credit card numbers.

  • Information Collected Automatically: We automatically collect device information, including IP address, browser type, and how you interact with our Site via cookies to optimize your shopping experience.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process payments, arrange global shipping, and provide invoices/order confirmations.

  • Communication: To provide tracking updates for your jerseys and respond to customer service inquiries.

  • Fraud Prevention: To screen orders for potential risk or fraud.

  • Legal Compliance: To comply with applicable tax and trade regulations.

3. Sharing Your Personal Information

We only share your information with trusted partners to facilitate our services:

  • Service Providers: We use Shopify to power our online store.

  • Global Logistics: We share your details with international carriers (such as DHL, FedEx, UPS, and local postal services) to ensure your package arrives via our "Free Worldwide Shipping" protocol.

  • Compliance: We may share information to comply with laws or respond to lawful requests.

Note: FISTALA INC does NOT sell your personal information to third parties for marketing purposes.

4. International Data Rights (GDPR & CCPA)

Since we ship worldwide, we respect your data rights regardless of location:

  • Access & Portability: You can request a copy of the data we hold.

  • Correction & Deletion: You can ask us to update or erase your personal information.

  • Opt-Out: You can opt-out of marketing emails at any time by clicking "Unsubscribe." To exercise these rights, contact us at info@fistala.com.

5. Data Security & Retention

我们采用行业标准的加密技术保护您的数据。We retain order information for our business records (such as tax purposes) unless you request its deletion.

6. Children’s Privacy

Our Site is intended for fans of all ages, but we do not knowingly collect personal information from children under the age of 13 without parental consent.

7. Changes to This Policy

We may update this policy occasionally to reflect changes in our logistics or legal requirements.

8. Contact Information

For questions regarding your privacy, please contact our team:

  • Company Name: FISTALA INC

  • Address: 705 North 24th St, Paducah, KY 42001, United States

  • Email: info@fistala.com

  • Phone: +1 (270) 708-7095

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)